Other than as specifically provided in any separate formal purchase agreement between you and AURAL EXCHANGE, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at auralexchange.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and AURAL EXCHANGE.
By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon AURAL EXCHANGE until accepted by AURAL EXCHANGE. We reserve the right to refuse service to anyone. AURAL EXCHANGE will indicate its preliminary acceptance of an order by acknowledging your order by reply email and final acceptance by shipping the ordered items to you. Any problems with pricing or availability of a product will be transparently communicated to the purchaser within 48 working hours and said order cancelled and refunded within 10 working days.
MRP is the manufacturer’s suggested retail price. We may commonly sell products at prices lower than MRP and, for any given product, no sales may have occurred at MRP.
MRP is a benchmark to compare our discounts from MRP to pricing offered by other retailers. Whether other retailers sell at MRP will vary by product, geographic location, type of store, and over time.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labeled “free with purchase” are based upon MRP.
In the event that a product or service is mistakenly listed at an incorrect price, Aural Exchange reserves the right to refuse or cancel any orders placed for product or service at the incorrect price. Aural Exchange reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your online payment method charged. If your payment has already been charged for the purchase and your order is cancelled due to an incorrect price, Aural Exchange will initiate a credit to your payment account in the amount of the incorrect price within 48 working hours. The payment reversal will be routed via the payment gateway and credited to the purchaser within 10 business days.
Internet orders may be paid for using the following methods: VISA, MasterCard, NEFT, Cheque, Direct Cash Deposit. If you cannot place an order online, just email [email protected]. Cash can be directly deposited into our bank account.
Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.
SHIPPING CHARGES—TAXES AND TITLE
Separate charges for shipping and handling will be shown on your order form. Most orders received before 2:00 p.m. IST Monday through Saturday, are shipped on the same day! Orders placed on Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
All items purchased from AURAL EXCHANGE are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
A separate charge for taxes will be shown on the invoice. We are required to collect GST of 5-18% on all orders shipped to all Indian states. This tax is included in the prices displayed on our website.
All new products are sold with the manufacturer’s limited warranty. The warranty period and service varies by manufacturer and product. You can find further details on our Help and FAQ page.
AURAL EXCHANGE PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AURAL EXCHANGE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
LOWEST PRICE GUARANTEE
Buy with confidence. If you find a lower advertised price from any authorized Indian dealer before or after the sale, call or email us. We’ll beat any verifiable advertised price by atleast 3% of the difference. If you’ve already purchased from us and find a lower advertised price within 10 days of your purchase, contact us via phone or email and we’ll refund the difference after verification.
For Internet requests, please contact us at online support and have the competing website address (preferably the specific product page URL) included for our representative. We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be in-stock, advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer). AURAL EXCHANGE will beat combined or multiple offers at its sole discretion.
30-DAY 100% SATISFACTION GUARANTEE
If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 30 days from the delivery date. That’s the best guarantee in the Indian ecommerce industry.
AURAL EXCHANGE only accepts returns made within the first 30 days from delivery.
Terms & conditions for return process:
- AURAL EXCHANGE.com only accepts returns made within the first thirty (30) days after delivery.
- AURAL EXCHANGE won’t accept the returned item without the return’s form.
- All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
- It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact AURAL EXCHANGE Customer Support for invoice related query.
OUT OF STOCK ITEMS
We usually stock 100% of what we sell. However from time to time, stock shortages may occur. If an item is out of stock, we will notify you by email with an approximation of when the item is expected to arrive. If this time is over 10 working days, we will automatically issue a complete refund and place your order on hold. The refund is processed within 7 working days. For orders with multiple products we will, at your request, ship what is currently in stock and ship the back ordered item when it arrives at no additional cost.
LIMITATION OF LIABILITY
AURAL EXCHANGE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. AURAL EXCHANGE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, AURAL EXCHANGE SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
APPLICABLE LAW—RESALE OR EXPORT
You agree to comply with all applicable laws and regulations of the various states and of India. You agree and represent that you are buying for your own personal use only, and not for resale or export.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of the Mumbai and the state of Maharashtra as those laws are applied to contracts entered into and to be performed entirely in Mumbai, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or district court in Mumbai, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.