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When designing an optimal acoustic environment, Aural Exchange consultants typically consider a variety of elements referred to as the ABC’s of acoustic design. In an ideal environment, the design elements would Absorb, Block and Cover sound. Consultants balance these elements to reduce conversational distractions while designing an open, aesthetically pleasing office.

Sound masking is the “cover” portion of the equation. Sound masking is the addition of an unobtrusive background sound, similar to airflow, to reduce the intelligibility of human speech and reduce distractions. The resulting environment leads to greater productivity and increased privacy and comfort.

Speech Privacy

Speech Privacy is the inability of an unintentional listener to understand someone’s words. The higher the privacy index, the more confidential the speaker’s conversation becomes. When someone’s conversation is clearly understood, the speech becomes a distraction and the speaker has less privacy. With the addition of Qt® sound masking, the speaker’s voice becomes less intelligible. Their voice becomes less of a distraction and their privacy increases.

Imagine looking up at the stars on a clear night:

The stars shine brightly against the night sky. As dawn breaks, the stars appear to dim as the ambient light increases. The intensity of the starlight has not changed, but rather as the ambient light increases, it becomes more difficult to discern the light from the stars.

This works the same for human speech. As the ambient sound in the room increases, it become more challenging to discern an individual’s conversation from across the room. This inability to understand the conversation reduces distractions and increases the speaker’s speech privacy.

Intelligent Adaptive Multi-zone Sound Masking (IAMSM)

The concept of IAMSM was conceived to address the problems frequently encountered with traditional analogue single source building-wise sound masking system design. To date, with advancement of digital signal processing (DSP), IAMSM systems have evolved and is even more relevant for modern office environments.

  • An ideal Sound Masking in the context of an office environment is a means of introducing a well-controlled and calibrated neutral background noise for the purpose of achieving improved speech privacy and reduced sound disturbances between work stations.
  • A successful sound masking design and installation is non obtrusive to the occupants and is uniform throughout the floor plate.
  • A sound masking system on its own cannot provide a total solution in improving office acoustics. Other factors such as the quality and the design of the acoustic ceiling and partitions are equally important to achieve a cumulative improvement in acoustic comfort and privacy.
  • IAMSM refers to a sound masking system that is intelligent and adaptive to multiple zones of local ambient noise environments. This is in contrast to the traditional approach where an entire building is commonly one single sound masking zone with fixed volumes for the entire building or floor plates.
  • IAMSM systems use ambient sensing microphones to provide dynamic feedback for each of the defined areas and adjust the masking level accordingly within a predefined range.
  • The IAMSM concept is not equipment vendor specific. There are multiple South African suppliers that are able to implement this concept.

Effectiveness of Sound Masking

Increased Privacy
In a laboratory study between 2006 and 2008, researchers found that the addition of sound masking increased speech privacy from 35% to 90%.

Increased Performance
Researchers found that study participants had a nearly 10% improvement in their ability to recollect a series of numbers and words after the addition of sound masking.

Increased Productivity
In a 2008 survey, researchers found that workers lost an average of 21.5 minutes each day to conversational distractions.

Increased comfort
48% of survey respondents reported that conversational distractions were the leading cause of workplace discomfort.

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